Listening is a critical skill for success. It is often in short supply, which makes it all the more valuable.
In fact, becoming a better listener is beneficial to anyone who wants to communicate effectively.
Listening well helps build stronger relationships, and is useful in resolving disputes. Most importantly, listening is the real key to acquiring knowledge.
Here are six steps that can help anyone become a more skilled listener and climb the ladder of success. The six steps spell out L-A-D-D-E-R.
- For “L”: Look at the person who is speaking to you.
- For “A”: Ask questions to make sure you understand.
- For “D”: Don’t interrupt.
- For the next “D”: Don’t change the subject.
- For “E”: Empathize with the speaker. Try to feel what they are feeling.
- For “R”: Respond verbally and nonverbally, with nods, smiles, and spoken responses.